The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do not know whom to contact, call our warranty office and we will guide you.

Warranty Hours

30-Day Warranty Request

For your convenience and in order for our service program to operate at maximum efficiency, we suggest that you wait 30 days before submitting a warranty list. This allows you sufficient time to become settled in your new home and to use most components repeatedly. As you notice items, jot them down on a warranty request form (found at the end of the Homeowner manual) or located on this website.

11-Month Warranty Request

Near the end of the eleventh month of your materials and workmanship warranty, you should submit a year-end report if you have any items to report. We will also be happy to discuss any maintenance questions you may have at that time. Again, keep notations of items on a service request form. This is also the best time for you to request the "one-time" repairs we offer on drywall cracks and nail pops.

Emergency Contact

First, check the troubleshooting tips under several individual headings in the warranty guidelines located at the end of your handbook. If those tips do not solve the problem, during our business hours (Monday through Friday, 8:00 a.m. until 5:00 p.m.), call our warranty office at the number listed below.  After business hours or on weekends or holidays, contact the trade or appropriate utility company directly using the emergency numbers listed on the sticker inside the kitchen sink base cabinet.

Non-emergency Contact

Mail, fax, e-mail, or drop off your list of items at our warranty office. You will find warranty service request forms located on this website or you can request hardcopies by calling our office.

Storm Damage or Other Natural Disaster

Contact your homeowner's insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage.